FACOM introduced a lifetime guarantee for their tools in 1952. This reportedly results in one to two tons of material arriving at the after sales service daily, with only 1% of requests turned down for improper use. They also provide free refurbishing kits for their ratchet tools. I can take it or leave it, I only have a VERY hard time passing up any Snap-On tools, the older the better :-)
Sears was like that with their Craftsman tools. Even more liberal with replacement than Snap-on... I took back welding-torch-marked screwdrivers that had been broken off from prying, the salesman would just give me a hard, thin-lipped look and hand over a new one. I bought hundreds (thousands?) of dollars of tools in the eighties when I worked there. Most I still have but I like the 3/8" ratchets.
FACOM introduced a lifetime guarantee for their tools in 1952.
ReplyDeleteThis reportedly results in one to two tons of material arriving at the after sales service daily, with only 1% of requests turned down for improper use.
They also provide free refurbishing kits for their ratchet tools.
I can take it or leave it, I only have a VERY hard time passing up any
Snap-On tools, the older the better :-)
Sears was like that with their Craftsman tools. Even more liberal with replacement than Snap-on... I took back welding-torch-marked screwdrivers that had been broken off from prying, the salesman would just give me a hard, thin-lipped look and hand over a new one. I bought hundreds (thousands?) of dollars of tools in the eighties when I worked there. Most I still have but I like the 3/8" ratchets.
ReplyDelete